After uploading an audio file on the Create Page, some users may experience an "Analyzing" message that seems to get stuck.

This issue can be caused by a few factors, including but not limited to:

  • Uploading unsupported media files

  • Uploading large files which local browser storage can't support

  • Uploading files with unsupported encoding

If you are experiencing this issue: ensure that you are uploading a supported media file type (mp3, m4a, or Wav) and try uploading a smaller portion of the file to reduce file size. 

If the issue persists, please email and our team will assist you.

When is support available?

Read this link for support hours:

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