If the waveform on your video is not moving after generating a video, it may be because one of two things.
The image used in your design is a very high resolution.
There are a lot of stacked images in your design.
Try creating a new design and use an image that matches the resolution of your template.
If you need further help, reach out to support and send us a message!
When is support available?
Read this link for support hours: https://support.wavve.co/en/articles/5373873-when-is-support-available-to-help-me