Issues and Errors

Find answers to errors & issues

10 articles in this collection
Written by Baird Hall and Jon Welling

Why do some characters not display properly for captions in a different language?

Written by Jon Welling
Updated over a week ago

Why is my video blurry?

Why is my video fuzzy?

Written by Jon Welling
Updated over a week ago

Why is my audio file from Apple Voice Recorder not working?

Written by Jon Welling
Updated over a week ago

Why is the waveform not moving?

Written by Jon Welling
Updated over a week ago

Why Isn't My Title Saving?

My video won't save after editing the title.

Written by Jon Welling
Updated over a week ago

Why can't I change the color of the waveform in my design?

What to do if you have problems editing the color of a waveform

Written by Baird Hall
Updated over a week ago

Why do I get an"Error Decoding Audio File" error message after uploading an audio file?

What to do if you receive the "Error Decoding Audio File" error message

Written by Baird Hall
Updated over a week ago

Why is my video stuck on the "Analyzing" message after uploading an audio file?

What to do if your video is stuck on "Analyzing"

Written by Baird Hall
Updated over a week ago

Why is my video stuck at 100% while generating?

What to do if your video gets stuck while generating

Written by Baird Hall
Updated over a week ago

Why won't my design save?

What to do if you're unable to save your design

Written by Baird Hall
Updated over a week ago